FAQ
What should I consider before making a purchase?
Please review the product description, colors, size, and capacity carefully. All our products are new, original, and sustainable. If you have any doubts, feel free to contact us before placing your order.
How can I pay at ZYKÖ?
We accept credit and debit cards, bank transfers, and SINPE Móvil. All payments are processed securely.
Can I pay in installments?
Yes, you can pay in installments using your credit card. This option will appear during checkout depending on your issuing bank.
Can I pay with a local card?
Yes, we accept all local Visa and Mastercard cards issued in Costa Rica.
Steps to place an order
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Visit our website: zykoforplanet.com
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Browse or search for your desired product
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Select quantity and add it to the cart
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Enter your shipping details
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Choose your payment method
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Confirm your order
How can I search for products on the website?
You can use the main search bar or navigate by category. Filters are available for product type, material, color, and capacity.
How to remove a product from the cart?
Go to your cart and click the delete icon next to the product you want to remove. The total will update automatically.
How do I know if my order was accepted?
You will receive a confirmation email with your order summary. If you don’t receive it within 5 minutes, check your spam folder or contact us via WhatsApp.
Is there a minimum purchase amount?
No, you can order just one unit. However, purchases over a certain amount may qualify for discounts or free shipping (depending on current promotions).
What happens if I change my mind after placing the order?
You can cancel or modify your order as long as it hasn’t been shipped yet. Contact us as soon as possible. If it has already been sent, you may request a return according to our policy.
Is it safe to shop at ZYKÖ?
Yes, we use secure payment platforms and your personal information is protected. We are a verified brand with local service and support in Costa Rica.
What if the product I want is out of stock?
Contact us to leave your information and we’ll notify you as soon as it’s restocked. You can also check for similar alternatives available.
How can I get my invoice?
Once your payment is confirmed, you can request your electronic invoice by sending us your full name, ID or company number, and email address. We’ll send it within 24 hours.